The heat pump service contract is based on continuous data exchange, which enables to perform remote inspection and service experts to plan inspection-based or remote analysis.
The analysis is based on the experience from 50 heat pump installations with more than 6 million operating hours. The service contract includes operational service desk, which means service experts will provide 24/7 support.
These experts can resolve problems even faster by analyzing historical data from connected heat pumps. Using online technical support, they can provide over-the-shoulder assistance and remote guidance. If more support is needed, a network of specialists is available to provide emergency spare parts or rapid deployment of field service personnel.