Customer Technical Services (CTS)

Availability and reliability are among the most crucial parameters for the economical operation of your equipment. The potential to achieve high reliability doesn’t just depend on the performance of the equipment itself; it also relies heavily on efficiently managing any operational issues that may occur. By combining the proactive functions of Remote Diagnostic Services and the reactive functions of our Operational Service Desks, we’re aiming to maximize the availability, reliability, and performance of your rotating equipment and machine trains. And this is only possible when there’s a continuous and secure data exchange – and a close partnership with our customers. By averting trips and preventing forced outages – through the early detection of potential faults and preventive remediation – your equipment’s availability and reliability can be increased.

With our myConnect data collector, we collect and transfer machine data reliably and securely, meeting high cybersecurity standards including ISO 27001, IEC 62443, and NERC CIP. 
 

• myConnect Cabinet solution for up to three IPC427E installations within a single DMZ
  
  
• Includes power supply (24V DC)
• Mounting brackets for up to three IPC427E
• DIN rail for mounting of two Scalance S615
• Additional Ethernet connections to support expansion or additional configurations 
  
  
• Requires 220V AC from external source
• Connection to control system / OPC UA Server
• Connection to customer internet